Privacy Policy

Sai Psychiatry (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (saipsychiatry.com) or use our services, including any SMS/text messaging services. By accessing our site or using our services, you consent to the practices described in this policy.

Information We Collect

1. Personal Information

   • First and last name
   • Phone number
   • Email address
   • Mailing address, including ZIP code

2. SMS Opt-In Information

   • Confirmation that you have opted in to receive SMS communications
   • Any preferences regarding text-message frequency or specific message types

3. Website Usage Data

   • IP address, browser type, operating system, and browsing actions on our site
   • Cookies or similar tracking technologies (see “Cookies” section below)

We do not knowingly collect information from children under 13 without explicit parental consent. If you believe a child has provided us with personal information, please contact us so we can delete that information.

How We Use Your Information

• Scheduling & Appointments: To schedule or confirm appointments and send reminders.
• Billing & Follow-Ups: To send invoices, process payments, or address billing inquiries.
• SMS Communications: To provide appointment reminders, updates, practice announcements, and other relevant notifications via text message (only if you have opted in). See “SMS/Text Communications” below for more details.
• Customer Support: To respond to your inquiries or requests for assistance.
• Website Improvements: To analyze website usage and improve user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

SMS/Text Communications

We offer SMS/text messaging to keep you informed about appointments, updates, and other practice-related matters.

1. Consent and Confidentiality

   • You must explicitly opt in to receive text messages.
   • When you opt in to receive SMS communications from us, we will not sell or share your phone number or SMS opt-in consent with any third parties or affiliates for marketing purposes. This information is strictly used to send the updates and notifications you have requested or authorized.

2. Types of SMS Communications

   • Patients or Customers: Appointment reminders, scheduling updates, billing notices.
   • Other Contacts (e.g., job applicants): Application status updates or relevant notices (if applicable).
   • Example Message:
     “Hi [Name], this is a reminder about your upcoming appointment with Sai Psychiatry on [Date] at [Time]. We look forward to seeing you! Reply STOP to opt out.”

3. Message Frequency

   • You may receive approximately 5–10 messages per day related to your requests, though frequency may vary based on your interactions with us.

4. Standard Messaging Disclosures

   • Opt-Out: Reply “STOP” at any time to unsubscribe.
   • Help: Reply “HELP” for assistance.
   • Rates: Message and data rates may apply.
   • Sample HELP Reply: “For further assistance, please visit our website at saipsychiatry.com or call us at 301-805-8100.”

5. Opt-In & Opt-Out Methods

   • Opt-In: By submitting an online form on our website.
   • Opt-Out: Reply “STOP” to any SMS, or contact us directly to request removal.

Cookies and Similar Technologies

We use cookies to:

• Remember your preferences and personalize your experience.
• Track site usage to understand which features are most popular.
• Improve the overall functionality and speed of our website.

You can adjust your browser settings to manage or block cookies, but doing so may affect site functionality.

Data Sharing & Disclosure

• Service Providers: We may share limited information with trusted vendors who perform services on our behalf (e.g., payment processors). These parties are obligated to keep your data confidential.
• Legal Requirements: We may disclose personal information if required by law or to protect our rights, property, or safety.
• SMS-Specific: We will not share phone numbers or SMS opt-in data with any third party for marketing purposes.
• Aggregate Data: Non-identifiable, aggregate data (e.g., overall site traffic patterns) may be shared for analytics or reporting.

Data Security

We employ reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is entirely secure. We encourage you to use caution when sharing sensitive information online or via text.

Your Rights and Choices

• Access & Correction: You may request access to the personal data we hold about you and correct inaccuracies.
• Deletion: You may request deletion of your personal data if it is no longer necessary for the purpose it was collected.
• Communication Preferences: You can opt out of marketing emails or unsubscribe from SMS messages at any time. (See “SMS/Text Communications” for more.)

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Effective Date.” Your continued use of our services after such changes have been posted signifies your acceptance.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Sai Psychiatry
Email: [email protected]
Phone: 301-805-8100
Website: saipsychiatry.com

Last Updated: January 2025