SMS Terms & Conditions

Effective Date: December 2024

Sai Psychiatry (“we,” “us,” or “our”) provides SMS messaging services to improve communication with our patients. By opting in to receive SMS messages from Sai Psychiatry, you agree to these Terms & Conditions. Please read them carefully.

Opt-In Requirements

To receive SMS messages, you must explicitly opt-in by checking the consent box on our website forms or through other approved methods.

  • Consent: Opt-in consent is separate from other types of consents (e.g., email or phone communication) and cannot be pre-selected on forms.
  • Agreement: By opting in, you consent to receive SMS messages at the phone number you provide for the purposes outlined in this document.

Purpose of SMS Messaging

Sai Psychiatry uses SMS messaging to provide patients with timely and relevant information. By opting in, you may receive messages related to:

  • Appointment reminders and confirmations.
  • Follow-up messages or treatment updates.
  • Billing inquiries or account notifications.
  • Practice announcements or policy updates.
  • Promotional offers or special events, if applicable.

Example:

“This is a reminder of your upcoming appointment with Dr. [Name] at Sai Psychiatry on [Date] at [Time]. Reply STOP to opt out.”

Message Frequency

The frequency of messages will depend on your interactions with Sai Psychiatry and your specific needs.

  • You may receive up to 5 SMS messages per week related to appointments, follow-ups, or billing.

Data Rates and Fees

Standard message and data rates may apply depending on your mobile carrier’s pricing plan. Sai Psychiatry is not responsible for any charges incurred as a result of using our SMS services.

  • Charges may vary based on your carrier and whether messages are sent domestically or internationally.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from Sai Psychiatry.

  • Confirmation of Opt-Out: Upon opting out, you will receive a confirmation message. No further SMS messages will be sent unless you re-enroll.

Help and Support

If you experience issues with our SMS services or require assistance, you can:

  • Reply HELP to any message.
  • Contact us directly at [email protected] or call us at 301-805-8100.

Privacy and Data Usage

Sai Psychiatry is committed to protecting your privacy.

  • Data Use: Your phone number will be used solely for SMS messaging related to your care and services.
  • Data Sharing: Your phone number and SMS opt-in consent will not be shared with any third parties or affiliates for marketing purposes.
  • For more details, please review our Privacy Policy.

Accuracy of Information

Patients are responsible for providing accurate and up-to-date contact information. Sai Psychiatry is not liable for delivery failures caused by incorrect or outdated phone numbers.

Security

Sai Psychiatry takes reasonable precautions to protect information sent via SMS. However, SMS is not a fully secure method of communication, and we recommend avoiding sending sensitive personal information via text.

Service Availability

While Sai Psychiatry strives to provide reliable SMS services, delivery times and availability depend on your mobile carrier’s infrastructure and service conditions. Sai Psychiatry is not liable for delays or undelivered messages.

Changes to Terms & Conditions

Sai Psychiatry reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with an updated effective date. Your continued use of SMS services constitutes acceptance of any changes.

Contact Us

For questions or assistance, please contact:
Sai Psychiatry
Email: [email protected]
Phone: 301-805-8100